Showing posts with label CW Cleanup. Show all posts
Showing posts with label CW Cleanup. Show all posts

Monday, April 25, 2011

I got an email recording 0 hours. Why?

This scenario occurred in our old software, Community Weaver 1.0. As of November 1, 2011 we are operating on Community Weaver 2.0 and this scenario should not occur, as there is a delete function for messages in CW 2.0. If you have questions about this or are experiencing difficulties, please contact the Coordinator.
-Jennifer

Our software, Community Weaver, is a little picky. If I request a service and you respond to it but no TD$ are exchanged, your message stays in my inbox. Forever.

As the Coordinator of Time Trader, I get a lot of emails in my regular Inbox and in My Messages in Community Weaver. Periodically I need to clean out the CW messages so that I have less to wade through. To do that, I simply click "log hours" in the message, and I log it as 0. This triggers an automatic email to you but does not require you to take any further action.

Some reasons TD$ are not exchanged:
  • multiple people replied to an offer but only one person was needed
  • we exchanged messages but for whatever reason the transaction was not completed
  • the service was provided but TD$ were not credited from the My Messages section using the "log hours" button
  • multiple or similar offers/requests exist and the TD$ were credited on a different offer/request than originally specified
All of these scenarios are fine; as long as TD$ are credited to the right person for the right task, there is no problem. Using a 0TD$ transaction simply clears out the message.

Once a transaction is recorded and TD$ credited, even if the number of TD$ is 0, the messages automatically move to your archives. This means you can still access them and may refer back to them at any time in the future.

Remember that if you have any problems or questions about how to credit yourself or someone else for TD$ you can always contact me and I am happy to help make sure it is correct.

Thanks Time Traders!

Thursday, January 13, 2011

New Year's Cleanup Project in Community Weaver!

Hello Time Traders,

It's that time of year when many of us are busy cleaning, organizing, and purging -- something about that whole year stretching out in front of us makes people want to get all aspects of their lives in order.

I am feeling that way about Community Weaver right now. There are a lot of Service Requests and Offers that are very outdated. Please take a moment this month to visit Community Weaver. Once you log in, you'll see a tab on the left that says "My Account." Click on that. Click on the "My Services" tab. Under that there are buttons for "My Services" and "My Requests." You can look over the things you have listed and choose to either "stop" or "edit" them.  If you don't need that service any longer, click stop. The item will be deactivated but it won't disappear. You will still be able to find it by clicking the "Inactive Ads" button at the top. From there you can re-activate it at any time.

That option is great for seasonal ads like offers for lawn mowing. Take it down now, put it back up in the spring. An added bonus is that the ad will look fresh to other Time Traders and will probably get more interest.

If the ad is still valid, click on "edit" and jazz it up. Change the title, add more description, and make it more appealing. One of our Time Traders came up with a handout with writing tips. Feel free to email me and I will send you a copy so that you have some more ideas.

Last, please take the opportunity to add an expiration date to your offer or request. Again, this will not automatically delete the ad, it will simply move it to your "Inactive" tab where you can edit before re-posting. This will help us all keep up to date.

Keep an eye out -- about every 6 months I will put out a note reminding you to do a CW Cleanup -- that will be your cue to check your ads in Community Weaver and update them as needed.

Thanks, Time Traders, for helping to make our community even better.